Sky-Teq publishes and maintains the following Terms & Conditions.
Unless otherwise specified in writing, all products and services offered, agreed or rendered on our part are subject to these General Terms. The Buyer (hereinafter referred to as Customer) automatically acknowledges them by placing an order or by accepting a delivery. Any deviating terms and conditions demanded by the Customer, which we have not expressly acknowledged in writing, shall not be binding for us, even if we do not expressly contest them.
Validity and Confirmation of Offer
Offer Validity period is stated in the official offer form. Unless otherwise stated in official offer form, validity period is 30 (thirty) days from the date of placing an offer. After the validity period, Sky-Teq has the right to change the offer conditions. Any documents relating to an offer, such as images, drawings and other printed material shall be deemed approximately authoritative unless we expressly specify them as authoritative. Any way of transmitting, distributing, or releasing of any information and elements from Sky-Teq offer to a third party without the prior written consent of Sky-Teq are strictly prohibited. Unless otherwise specified by written agreement between Sky-Teq and the Customer, the offer will be considered confirmed only upon the receipt of advance payment at the Sky-Teq bank account. If advance payment arrives on the Sky-Teq bank account after the validity period, Sky-Teq reserves the right to change the offer, inform the Customer about the amended offer and to require the Customer approval of the amended offer. In the case the amended offer is cancelled by the Customer, Sky-Teq shall reimburse the advanced payment reduced by the resulting administrative costs.
Prices and Payments
Unless otherwise specified in writing, the following shall be applied:
- Official offer containing price list referred to quantities and accessories.
- Advance payment 50% on confirmation of the order, and the remaining 50% upon information that the goods are ready to be collected and transported.
- Payment made on the basis of the Payment Instruction included in the offer.
- Our price calculated ex works (EXW), including loading at the works and packaging, not covering transport costs, import clearance, special marking of goods and specific papers not included in our standard manufacturer’s documentation.
- In the case of final payment delayed for more than 30 (thirty) days starting from the day of receipt of the written information on shipment ready for transport, the Provisions on Penalties shall be applied.
Terms of Delivery
Unless otherwise specified in writing, term of delivery is 90 (ninety) days starting from the day of receipt of 50% advance payment. Sky-Teq shall notify the Customer on the time when goods are ready for inspection and delivery in writing. Quality control made by the Customer or by his authorized representative is allowed in advance of shipment. The Customer is due to make full payment and take the goods over within 30 (thirty) days upon the receipt of the written notification that the goods are ready for delivery. The shipment shall be available for delivery and transport after full payment made and recorded only, including any applicable penalties. For safety and transport insurance in the course of shipment of goods upon take-over from the Producer’s warehouse the Customer shall be fully responsible.
In the case of final payment delayed more than 30 (thirty) days starting from the receipt of the written information on the shipment ready for transport, the Customer shall pay interest rate amounting 0.1% of the total amount per every day of delay. In the case of final payment delayed more than 60 (sixty) days starting from the written information on the shipment ready for transport, Sky-Teq reserves the right to sell the goods in the open market without prior consent and notification of the Customer and without making any reimbursement of the payments already made by the Customer, on the basis of financial damage and the additional costs incurred to the manufacturer. In the case of cancellation of previously confirmed offers, Sky-Teq reserves the right to keep the amount paid in advance 100% without being due neither to deliver part of the goods nor to reimburse payments made in advance.
Warranty is defined and limited in accordance to Sky-Teq Warranty Conditions. Unless otherwise agreed by Sky-Teq in the form of a special provision, the warranty period for Sky-Teq products in general covers 12 (twelve) months, in accordance to Sky-Teq Warranty Conditions. Warranty period for the parts, components and other supplies not manufactured by Sky-Teq but assembled on Sky-Teq products cannot exceed Sky-Teq warranty period. The Sky-Teq Product Liability Insurance Policy refers to all Sky-Teq products.
Sky-Teq is not responsible for any damage incurred during the transport. Quality control of goods is free of charge. Sky-Teq shall not bear any direct or indirect costs of travel and accommodation of QC auditor. If the Customer fails to make quality control of goods before shipment, the goods shall be considered as delivered in good and undamaged condition. The Buyer is due to hand over to Sky-Teq any comments on the delivery of the goods within three days starting from the day of receipt of goods, in writing, with clear description of both nature and type of complains. If the Customer fails to submit the comments in writing within three days after the receipt of goods, it shall imply that there are not any Customer’s complaints to the goods delivered. Product liability of Sky-Teq is limited to the content and limits of the Product Liability Insurance Policy. Sky-Teq liability referring to the shipment and transport of the products (in the case Sky-Teq organizes transport) is subject to and limited to the accompanying Freight Forwarders Insurance Policy. Sky-Teq shall not be liable for any direct or indirect damages resulting from improper, careless, negligent handling of products and/or handling not in accordance to the manufacturer’s operation and maintenance instructions. Sky-Teq shall not be liable for any damage or loss resulting from force majeure.
Delivery of goods shall be supported by original papers made for custom purposes (invoices, packaging lists, declaration of origin and declaration of conformity) and by an operational and maintenance manual, in both print and electronic form, made in the Customer’s language (1 copy). If the goods are delivered as non-assembled, the instruction for complete assembly of products shall be supplied in both print and electronic form (1 copy). Upon the Customer’s request, all papers enclosed to the product shall be subsequently delivered in several copies.
Products that are to be installed by the Customer shall be complemented with instructions for installation which Customer is due to follow. Upon the Customer’s request product installation can be done by Sky-Teq operators, at the additional charge.
The Customer is due to follow the Operation and Maintenance Manual. Upon the Customer’s request Sky-Teq instructors can deliver the necessary training, at the additional charge.
The Customer is due to enclose the serial number of the unit to the number of the requested spare part, or otherwise Sky-Teq shall not be responsible for any possible misunderstandings or delivery of wrong spare parts. It is the Customer’s responsibility to submit the right spare part number enclosed to the relevant serial number of the product.
Correspondence referring to complaints on functionality, quality of the products, or any other complaints, as well as referring to provision of spare parts, etc., shall be made in writing, or otherwise Sky-Teq shall not bear any liability in this respect.
The technical support team of Sky-Teq is available to all customers for consultation and technical support via phone and email.
For any comments or questions regarding the Terms of Sale, please contact us using this form:
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